Ethical Issues in Sales - 2420 Words

Ethical Issues in Sales: Two Case Studies Thomas L. Carson Ethical issues in sales are an important and neglected topic in business ethics. Roughly 9% of the U.S. work force is involved in sales of one sort or another. But very little has been written about ethical issues in sales. Case 1: Shoe sales [The following case is taken from a paper that I received from a student. I am using this case with the student’s permission. The student did not want me to use his/her name. I have made some minor stylistic and grammatical corrections, but otherwise, the description of this case is taken verbatim from the student’s paper.] My introduction to retail sales began at the age of seventeen in a small â€Å"stocks-to-suits† men’s store. The old-timers†¦show more content†¦The premiums seemed quite excessive to me and I was displeased with Blue Cross on other grounds (I had to fill out many forms in order to file claims and blue Cross was slow in paying claims). I told the benefits person that this was a lousy deal and that I thought I could do better for myself by going to a private insurance company. (I fear that I was rather rude to her.) I left the benefits office in state of agitation and walked off the campus where I saw a sign f or a Prudential Insurance agent. I walked into the office and met the agent, Mr. A. O. â€Å"Ed† Mokarem. I told him that I was looking for a one-year medical insurance policy to cover me during the period of the fellowship and that, for all of my unhappiness with Blue Cross of Virginia, I planned to resume this policy in a year when I returned to teaching. (The university provided this policy free of charge to all faculty who were teaching). He showed me a comparable Prudential policy which cost about half as much as the Blue Cross policy through the university. He took a good deal of time explaining the policy to me. I thought that it looked like a very good deal and I reasoned that the Prudential policy would probably involve less red tape in filing claims. I expressed considerable enthusiasm about the policy and asked him to fill out the forms so that I couldShow MoreRelatedSales Ethics Is an Oxymoron1567 Words   |  7 PagesIs Sales-Ethics an Oxymoron? Globalization highlighted the ethical issues and concerns for every individual organization, multinational organizational conduct their operations under ethical code of conduct to confine the issues faced by unethical conducts. Many organizations such as pharmaceutical firms, technological firms and financial firms pay more attentions to ethical behavior to ensure the sales to consumers have been impeccably ethical. However managers pay attention to behavioral ethicalRead MoreEthics Of The Health Care Industry995 Words   |  4 Pagesthe health care industry are one of the most important cornerstones of patient care. Making ethical decisions, being vigilant in the lack of ethical decision making, and being proactive in the reporting and advancement of ethical practices are important factors for marketing professionals such as physicians and other health care professionals to be wary of. Conduct by pharmaceutical representatives and ethical practices in the marketing of pharmaceutic al drugs have been revamped over several decadesRead MoreEthical Issues and Dilemmas Faced by Coca-Cola1461 Words   |  6 PagesThe Coca-Cola Company struggles with ethical crises Delineate the ethical issues and dilemmas the company faced The Coca-Cola Company has faced many ethical issues in the past. In the year 1999 in the month of June, about 30 children in Belgium became ill following the consumption of the companys products. The company recalled the product, however, the problem continued to escalate. All Coca-Cola products were recalled by the Belgian government and this was soon followed by the officials inRead MoreThe Data Protection Act Of The World Of Sales1684 Words   |  7 PagesIn the world of sales there are a lot of legal requirements that have to be met in order to deliver a fair but efficient service. This can come under many things that will aid in a lot of customers being kept happy and being safe. One of the most famous of these is the Data Protection Act. The purpose of this act is to ensure that the information of customers is kept safe and isn’t openly accessible to just anyone. This isn’t just to protect the customers but is also to protect the business. TheRead MoreAddressing International Legal and Ethical Issues Simulation Summary718 Words   |  3 PagesAddressing International Legal and Ethical Issues Simulation Summary LAW/421 August 6, 2013 Addressing International Legal and Ethical Issues Simulation Summary International trade is important and beneficial to business. However, international trade guides a safeguard of interests, specific business contract, defined law, forum of dispute settlement, and understanding of contract clauses. â€Å"A working knowledge of international law helps business owners and managers with global interests reduceRead MoreCase Analysis : The Case Of Dr. J. T, Merck, And Co.1535 Words   |  7 Pagesthough Mosquera tried hard to establish a competitive presence, he was facing lots of problems with issues such as; counterfeiting and Intellectual property issues. The National companies themselves engaged in counterfeiting and copying so it was difficult of Mosque to take any serious action on those companies. Also, he faced ethical issues and political risks such as corruption and other ethical blunders. There was a common practice in the pharmaceutical industry in Argentine that required oneRead MoreThe Ethical Relationship Between Apple And Foxconn1120 Words   |  5 PagesHowever, society are unaware about the rising ethical issues that are presented behind the production of different technologies. The relationship between Apple and Foxconn displays a strong primary example of the ethical issue. Apple is perceived as one of the dominant technological and innovative company providing the world with its technology. Despite this, Foxconn ultimately faced many ethical issues as a supply chain of Apple’s products. The ethical issues that are presented are low working conditionsRead MoreWells Fargo : An Investigation1089 Words   |  5 Pagesof an ongoing probe into the improper sales practices that lead to the creation of the fraudulent bank accounts. (Freed, Dan) The main issue I see here that lead to this issue getting way out of control is a major lack of Ethics. â€Å"Ethics are the standards of good or bad, or right or wrong in our conduct.† (Exploring Management) I believe what started the downward spiral of their code of ethics is that the upper level of management was solely focused on sales and profits. They had a classical viewRead MoreMerck Sharpe Dohme Case Summary1000 Words   |  4 Pages Who are the key players involved in the case? Silvia Ring – Manager of Training and Development Antonio Mosquera – Managing Director Cristina Quinteiro – Human Resources Director Martin Rodriguez Hunter – Director of Sales 3. What are the main issues/allegations? In order to attract prospective future leaders, MSD was running a highly selective internship program for final year college students. The selection process was in its final stage, when Manager of Training and DevelopmentRead MoreBusiness Ethics Essay903 Words   |  4 PagesWritten Assignment #1 Business Ethics: Written Assignment #1 1. What are the ethical issues? In this situation there are many ethical issues to consider. First of all the whole story is about Jane, the superior of Ralph who has a problem with alcoholism. The request from the detoxication center is the first ethical issue for Jane. If she urges Ralph to submit this blood test he would probably be known as an alcoholic and eventually saved in an industry wide database. Due to the fact that

Deloitte Touche - 1397 Words

Definition of Problem: The problem faced by Deloitte Touche is how to best manage the merger with Andersen in order to move beyond being two merged organizations into a unified, market-leading organization. Deloitte must minimize the negative effects the change will have on the productivity of the organization and they must have a focus on minimizing the effects on current clients. It is important for Deloitte to create one corporate culture and focus on creating a cohesive team out of a currently divided workforce if they want the new company to be successful. Deloitte must make the Andersen employees feel welcomed and valued by the company while ensuring that their current employees don t feel swept aside. Causes: Some†¦show more content†¦Assigning a mentor to counsel/tutor employees about the need for change, the change process, ways of adapting or adjusting to the change will help them get a better understanding of the reasons for the integration and allow them to have a more vested interest in the success of the organization. Forcing employees to quickly accept the new emerging culture immediately definitely won’t deter the tensions. This transition must take place at a slow process so employees do not feel pushed and overwhelmed into accepting the new practices and rules. It will be difficult to transform their fears and attitude in favor of the intended change until the underlying motives are understood. Seminars and Workshops – These seminars and workshops will be for both management and employees; management first, to accumulate the necessary knowledge, skills and abilities forShow MoreRelatedDeloitte And Touche Llp, The Us Based Advisory Arm Of Deloitte Touche865 Words   |  4 PagesI am currently employed by Deloitte and Touche LLP, the US based advisory arm of Deloitte Touche Tohmatsu Limited. My particular section is known as ERS; Enterprise Risk Services. Owners of the firm are Partners and Directors, employees categorized in ascending order of seniority; consultant, senior consultant, manager and senior manager. The firm employs a hybrid incentive model for employees that includes fixed pay, in the form of a base salary, and contingent rewards in the form of eligibilityRead MoreDeloitte And Touche Case Study1571 Words   |  7 PagesDeloitte and Touche Case Study: In this analysis/essay, I will critically evaluate a given case study based on organisational wellness. First I will highlight four critical success factors of a wellness program and thereafter I will link those success factors to employees suffering from burnout and exhaustion in the South African retail industry and how they can be adopted to improve both burnout and exhaustion. Finally, the analysis/essay will be concluded by summarizing the key findings of theRead MoreDeloitte Touche case study5807 Words   |  24 PagesHarvard Business School 9-696-096 April 4, 1996 Deloitte Touche Consulting Group June 14, 1995, was unseasonably warm and humid. Maria Chen, a senior consultant at Deloitte Touche Consulting Group (Consulting Group), was half way through a twelve-week engagement with SKS Manufacturing, a Pontiac, Michigan based auto supplier. SKS had engaged the Consulting Group to reduce inventory levels in its main plant. After six weeks, however, work-inprocess inventory had actually increased byRead MoreDeloitte Touche: a Hole in the Pipeline1785 Words   |  8 PagesDeloitte Touche: A hole in the pipeline The main problem at Deloitte Touche in January 1991 was to retain talented woman in the company. Hiring and retaining the same percentage of man and women has always been a strategic priority for the company. In Deloitte Touche were hired the best students, naturally half men and half women, soon after their graduation (in audit and tax services business) or after an MBA program (in the consulting business); they were trained and given a mentor. TheRead MoreSks Manufacutring - Deloitte Touche Case Essay1141 Words   |  5 PagesIntroduction SKS Manufacturing has recently hired Deloitte Touche as they are in a critical cash position with various internal inefficiencies in their procurement and production processes. Deloitte Touche and SKS Manufacturing will need to work together in order to solve the issues present at SKS Manufacturing so they can be successful within the automotive parts industry. Issues Analysis There are three key issues that are present at SKS Manufacturing that need to be systematicallyRead MoreCase Study : Deloitte Touche Tohmatsu Limited Essay2137 Words   |  9 PagesCHAPTER – 2 COMPANY OVERVIEW Deloitte is the brand under which a huge number of devoted experts in free firms all through the world team up to give review, counseling, budgetary consultative, risk management, tax and related administrations to choose customers. These organizations are individuals from Deloitte Touche Tohmatsu Limited, a UK privately owned business constrained by surety (DTTL). Each DTTL part firm gives administrations specifically geographic regions and is liable to the lawsRead MoreThe Work Experience At Deloitte Touche, Llp As An Audit Intern1809 Words   |  8 PagesOver the past 10 weeks, I have worked at Deloitte Touche, LLP as an Audit Intern. Overall the internship was an important learning experience and invaluable in my professional development. I was able to gain real work experience in audit and network with many people at different stages in their careers. There were many Deloitte-sponsored intern events in addition to the regular daily work I performed on my three engagements. At the beginning of the internship, each intern was required to makeRead MoreSupply Chain Resilience: a Risk Intelligent Approach to Managing Global Supply Chains3458 Words   |  14 Pagesstarting point for the crucial dialogue on raising your company’s Risk Intelligence. As used in this document, â€Å"Deloitte† means Deloitte Touche LLP, Deloitte Tax LLP, Deloitte Consulting LLP, and Deloitte Financial Advisory Services LLP, which are separate subsidiaries of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Supply Chain Resilience 1 Forward Supply chain risks are on the rise, as isRead MoreManipulation Of Accounts Fraud Scheme1116 Words   |  5 Pagesare or the earnings in the current periods are manipulated in such a way that the revenue is understated or they inflate the current year’s expenses. The second process includes making the financial statements look worse than they are in reality. Deloitte, (2009) explains a number of ways which the accounts are manipulated where as one of the ways is to manipulate the reported earnings directly. They further explained that overstating the value of inventory can include the way they show made-up overstatedRead MoreDeloitte Profile Of Deloitte Consulting1393 Words   |  6 PagesIntroduction Deloitte Consulting or Deloitte is the brand name under which thousands of professionals and independent firms collaborate to provide audit, consulting, financial advisory, risk advisory, tax and other related services spanning multiple industries. The parent company of this network is Deloitte Touche Tohmatsu Limited (DTTL), a UK private company that started as an international accounting firm, and today is also one of the world s largest consulting firms. DTTL has a global network

Contemporary strategy analysis free essay sample

2001-2011 was filled with many black swan events (i. e. events that are extremely rare, have a major impact and are unpredicted even if they are rationalised retrospectively) e. g. Sep 11 attack, Lehman Brother collapse, Greece/Iceland bailouts, Arab Spring revolutions, major earthquakes and tsunamis) Rise of BRIC countries creating a multipolar world 2. Sluggish Economic Growth + Increased Competition Economic growth in advanced economies sluggish throughout the medium term governments and household sectors are over-leveraged insufficient productive investment from companies sitting on cash excess capacity in most sectors - resulting in strong price competition Internationalisation of companies from emerging-market countries e. g. contract manufacturers (OEM) in China and India competing with their customers in final markets. 3. Technology Disruption Digital technology disrupting incumbents (e. g. Netflix replacing Blockbuster) and redrawing industry barriers (e. g. Apple, Nokia, Nintendo, Blackberry now competing in same mobile device market) 4. Social Pressure and Crisis of Capitalism Loss of social legitimacy of companies as a result of a fall-out from the 2008/9 financial crisis – disdain for companies (hypocrisy + greed of bankers, traders, etc) and their leaders (e. 2 * Porters Five Forces Figure 3. 2 p. 69 + 3. 3 s. 70 * Suppliers * Same as in buyers box * Substitutes * Buyer propensity to subtitutes * Relative pries and performance of substitutes * Buyers * Price sensititity Cost of product relative to total cost * Product differentiation * Competition between buyers * Bargaining power * Size and concentration of buyers relative to producers * Buyers switching costs * Buyers information * Buers ability to backward integrate * Potential entrants * Capital requirements * Economic of scale * Absolute cost advantages * Product differentiation * Acces to distribution channels * Gorvernment and legal barriers * Retaliation by established producers Analyzing industry attractiveness Applying Industry Analysis

Medea Essays (524 words) - Women And Death, Argonauts, Medea

Medea Media was a very diverse character who possesses several characteristics which were unlike the average woman during her time. As a result of these characteristics she was treated differently by members of the society. Media was a different woman for several reasons; she possessed super natural powers , she was manipulative, vindictive, and she was driven by revenge. The life that Media lived and the situations she encountered, (one could say) were partly responsible for these characteristics and her actions. Because Media was such a different woman people in her society were afraid of her, including men. As a result of this, before Jason, she never experienced being in love. When she finally experienced this type of love she went to no end for Jason. To protect Jason and her love for him she killed the beast guarding the Golden Fleece, she killed her brother, and she left her home, family and everything she knew for him. Most women would not have gone that far for love, especially women during her time; but Media was not your average woman. All of the things she did for Jason will come into play, and partly account for her actions at the end of the play. Although Media killed and did things that people felt were wrong it is evident that through out the play that along with her other characteristics, she was a caring and loving person. The first time we are shown this is when we discover everything she did for Jason. If she did not love him she would not have done those things. We are also shown that Media can be a caring person by the love that she had for her children. Although she killed them in the end during the play she was a mother to her children, she showed affection to them, and she did think twice before she killed them. It is because Media was a caring and loving person that she did what she did. Her feelings were hurt and her heart was broken; and she did what she felt she had to do to hurt Jason for hurting her. When Media Jason discovers Jason's plans to marry Creon's daughter she was hurt deeply. But when Creon tells her that she was being exiled we see her hurt turn into vengeance. Because Media was a manipulative person she was only needed one day to plan and execute her plan to destroy Jason. Her plan was to leave Jason with nothing, the way she felt he left her. She killed his wife to be, her father and her children. Media killed everything Jason loved and everything that would a benefit to him to leave Jason with nothing. She did all of these things, even killed her own children because she was hurt by love. You must look at all of these things to explain Medias actions. Without knowing her background it would be very difficult to explain her extreme actions during this play. Its not enough to say her feelings were hurt and she lashed out, you have to look at, analyze, and breakdown, Medias life and experiences. English Essays